Contact us
If you can’t find what you need on our website, our Workplace Investing Service Centre team will be happy to help. Choose one of the options below to contact us:
Workplace Investing Service Centre
You can call us on 0800 3 68 68 68 (in UK) or (+44) 1737 838 585 (outside the UK). Lines are open Monday to Friday, 8:00am - 5:30pm (UK time).
You can email us if you need to update your personal details such as name, gender, marital status. We’ll reply with a secure email so you can send us a scan or photo of the document(s).
By post
Workplace Investing Service Centre, Beech Gate, Millfield Lane, Lower Kingswood, Tadworth, Surrey, KT20 6RP, United Kingdom.
Manage your account through PlanViewer
You can make changes to your account using our online account management system, and it might be quicker than emailing or calling us.
Change your address
Depending on your Plan’s rules, you can change your address, phone number, personal email address and the date you’ve selected for retirement.
Get a valuation
Check your Plan value, rate of return, the change in your investments and see your most recent contributions.
Nominate beneficiaries
Nominate a beneficiary of your Plan so the trustees know who you wish your benefits to be paid to. Keep these details up to date, especially after life events like having children or getting divorced.
How to make a complaint
You can use the contact details on this page to call or email us. Or you can write to us at Fidelity Pensions Management, Beech Gate, Millfield Lane, Tadworth, Surrey, KT20 6RP, United Kingdom.