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We're always looking for ways to make our websites and online services easier to use.

Website accessibility

We follow accessibility guidelines that make our website simple to understand and easy to navigate, and all new page designs and code are reviewed by accessibility specialists.

Finding your way around

We design our websites so it's easy to find the information you need. If you get stuck, you'll find help pages, site maps and contact information to direct you to the correct pages.  We have also chosen to use a high contrast colour scheme and a clear font type, size and colour.

If you use a screen reader

Not everyone uses a traditional browser, so we've designed our sites to work with screen readers. We use text (in ALT tags) to describe images and we use descriptive links (e.g. More about pensions instead of Click here) so you know where the link takes you.

Change your computer settings

There are lots of changes you can make to your computer to make browsing the internet a better experience. If you want to alter the way you see, hear or use a website, you can change the options in your internet browser. The BBC and AbilityNet have developed a website called My Web My Way. It has comprehensive and up-to-date information on changing your browser settings for Windows, Mac and Linux users.

BBC accessibility

Accessible communications

Our communications can be accessed in a wide variety of ways. information about our products and services can be supplied in printed format or by phone.

Frequently Asked Questions

What is Text Relay?
What is Third Party Access?

Filling in forms

Our Customer Advisors can also help you fill in application forms. Many customers find our online or telephone service the easiest way to manage their investments.

Useful links

Here are some useful links to other organisations that help ensure products and services are accessible to as many people as possible.

Contains a whole range of information and resources for those living with sight loss.

AbilityNet † 
AbilityNet is a charity that provides advice, factsheets, assessments, training and assistive technology for people with disabilities.

Business Disability Forum † 
A huge range of resources for anyone interested in disability and how it affects business.
A lively site packed with information, products and services for disabled people.

Equality and Human Rights Commission † 
The government body responsible for promoting equal opportunities and stopping discrimination against disabled people.

† By clicking on the link you will be leaving Fidelity's website. Fidelity is not responsible for the content of external internet sites.