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Personal Details
Information on how to update your personal details
After you log in, you can find the Personal information page in the ‘My profile’ menu at the top of your home page or go to ‘Quick links’ and choose Personal details. Any details you can update will have an Edit hyperlink you can click on. These include:
- Telephone Number
- Mobile Number
- Personal Email Address
- Date Selected for Retirement
If your employer allows you to update your address, you can do that here as well. Please contact your employer to update any details that you can’t edit online. If you no longer work for the company that sponsors the plan, you need to contact us to update your details.
If you want to update your address or contact details, you will need to log in to your online account. From here, select 'My profile' from the top of the page and Personal information or go to ‘Quick links’ and choose Personal details. If you can update your details, they will have an Edit hyperlink you can click on.
Please call us on (+44) 1737 838 585 if you can’t update your address or contact details online.
You should contact your employer to update any details that you can’t edit online: for example, your name, date of birth or gender.
If you no longer work for the company that sponsors your plan, you need to contact us to update your details.
If you want to update your personal email address, you will need to log in to your PlanViewer account. This will take you to the home page. From here, select 'My profile' from the top of the page and Personal information. Or go to ‘Quick links’ and choose Personal details.
Click on Edit next to ‘Personal email address’ to update this field. Don’t forget to verify your new email address with a one-time passcode.
Please note we cannot update work email addresses as this can only be done by your employer.
We will try and translate your documents and update our records. We may be limited to languages that use English script; however, we will tell you if we cannot translate your documents. We may contact you if we need more information from you, including a certified translation at your own cost.