Changing your contributions or investments

You can change your investment choices in PlanViewer. Go to ‘Manage my plan’ at the top of the page and select ‘Change investments’. On the next page, you’ll be able to choose whether you want to change the investments that are already in your account, or set up different investment choices for your future contributions.

This will depend on the scheme you belong to. In some cases, you can adjust your contributions in PlanViewer. Go to ‘Manage my plan’ at the top of the page and select ‘Change investments’.

If this option is not available, you may have to contact the relevant department, such as HR or payroll, at your work. Alternatively, contribution changes may be handled by a flexible benefits provider – you should have received their contact details when you joined your company.

This is not usually possible, but please call us and we will check for you.

Yes. You can give us your instructions and we will place the necessary deals at the next available dealing point. Depending on the funds you have chosen, the dealing point is likely to be around the middle of each working day.

This means that if you give us instructions during the afternoon or when the markets are closed, the transactions will go through on the next working day.

This is usually possible, though the way you do it will depend on the scheme you belong to. In some cases, the only way to suspend your contributions is to opt out of the scheme for a while, which could mean you lose important benefits, such as life insurance.

To find out about your scheme, please call us.

Your contributions will usually appear in your account a few days after we receive them from your employer.

You do not receive tax relief with the scheme you belong to.

This will depend on the scheme you belong to. Some schemes have a default option that we invest new members’ payments in, but you have the option of choosing funds for yourself. In other cases, there is no default option and you have to choose funds yourself.

Please call us and we will explain what options are available with your scheme.

There are no administration fees on contributions, switches or withdrawals.

The only fees you pay are fund management charges. These apply to all the funds available to you, whether they are included in a default strategy or are part of the range of funds you can choose yourself. These charges cover the costs that the fund manager incurs in choosing investments for the fund and carrying out administration.

Fund management charges are shown as a ‘total expense ratio’ (TER) and vary from fund to fund. They are not taken directly from your retirement savings, but they are reflected in the daily price for each fund, so they affect the overall value of your retirement saving investments.

You can find a fund’s TER on the fund factsheet that appears when you click on its name in PlanViewer.

For offshore schemes there is generally no limit, but you will need to check your scheme rules.